How Chronex360 helps manage your business in Kokopo
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across East New Britain to businesses in Kokopo.
Businesses in Papua New Guinea, spanning resource-sector suppliers, retail in Port Moresby, and NGO or government-adjacent service providers, often manage enquiries that arrive unpredictably through WhatsApp, Facebook Messenger, and word-of-mouth referral, and Chronex360 gives these teams a reliable structure for handling them regardless of scale. Every enquiry is logged on arrival, assigned to an appropriate agent, and tracked as it develops from initial contact through qualification, quote or order creation, and on to delivery or project fulfillment, which is especially valuable in a market where logistics can be complex and follow-through builds real trust. Rather than promising unrealistic transaction volumes, Chronex360 focuses on giving PNG businesses complete ownership and visibility over every lead they do receive, ensuring nothing is missed. The platform offers English and Tok Pisin messaging templates, agent assignment suited to local business hours, and reporting that shows owners exactly how each enquiry progressed, bringing professional-grade lead management to a market where every relationship counts.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order