How Chronex360 helps manage your business in Eastern Highlands Province
Businesses across Eastern Highlands Province (Papua new Guinea) run their WhatsApp Business API programme on Chronex360, turning inbound chats into tracked, assigned and followed-up leads.
PNG's Data Governance and Data Protection Bill 2026, building on a national data-protection and governance policy completed in 2024, is progressing toward a comprehensive framework but is not yet fully in force. Until it is, use a conservative standard: explicit opt-in, clear identity, minimal data collection and an easy opt-out for any WhatsApp marketing.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Cities in Eastern Highlands Province
Chronex360 supports WhatsApp Business API onboarding for 8 cities across Eastern Highlands Province, including: