How Chronex360 helps manage your business in Piekary Śląskie
Chronex360 provides WhatsApp Business API workflow for businesses in Piekary Śląskie, Silesian Voivodeship, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Polish manufacturer or export-oriented supplier frequently picks up its first signal from a Click-to-WhatsApp ad, a B2B website enquiry, or a buyer reaching out on Facebook after seeing a product listing. Chronex360 pulls that first message into a single pipeline, automatically tagging it by product interest and routing it to the sales or export desk best placed to respond. As the conversation moves from initial questions to a formal quote, purchase order, and production or dispatch schedule, every update stays logged against that same lead, so a manager can see exactly where a deal stands without chasing spreadsheets. The platform runs in Polish and English templates, keeps agents responding inside local business hours, and applies compliance-aware messaging for outbound communication. Multiple agents can be assigned to a single account as a deal grows more complex, and conversion reporting tells a factory or trading firm which channel is actually filling its order book.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep