How Chronex360 helps manage your business in Rendufe
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Braga to businesses in Rendufe.
Coastal resorts, boutique agencies, and retail brands across Portugal often win customers through a quick Instagram message or a Click-to-WhatsApp ad click rather than a formal enquiry form, and Chronex360 is built to capture that first, informal contact without losing momentum. The conversation is logged, routed to an available agent, and carried through qualification, booking or order confirmation, and follow-through to delivery or arrival, all inside the same WhatsApp thread the customer started. Seasonal tourism businesses benefit from business-hours-aware routing and multi-agent assignment that help teams handle peak-season enquiry surges without dropping replies. Portuguese-language templates keep the tone warm and familiar, and GDPR-aligned data handling gives teams confidence when storing guest and customer details. Owners get reporting that shows which channels are actually filling bookings or moving product, not just generating chatter.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export