How Chronex360 helps manage your business in Lourinhã
For companies based in Lourinhã, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Coastal resorts, boutique agencies, and retail brands across Portugal often win customers through a quick Instagram message or a Click-to-WhatsApp ad click rather than a formal enquiry form, and Chronex360 is built to capture that first, informal contact without losing momentum. The conversation is logged, routed to an available agent, and carried through qualification, booking or order confirmation, and follow-through to delivery or arrival, all inside the same WhatsApp thread the customer started. Seasonal tourism businesses benefit from business-hours-aware routing and multi-agent assignment that help teams handle peak-season enquiry surges without dropping replies. Portuguese-language templates keep the tone warm and familiar, and GDPR-aligned data handling gives teams confidence when storing guest and customer details. Owners get reporting that shows which channels are actually filling bookings or moving product, not just generating chatter.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping