How Chronex360 helps manage your business in Lourinhã
Chronex360 provides WhatsApp Business API workflow for businesses in Lourinhã, Lisbon, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Coastal resorts, boutique agencies, and retail brands across Portugal often win customers through a quick Instagram message or a Click-to-WhatsApp ad click rather than a formal enquiry form, and Chronex360 is built to capture that first, informal contact without losing momentum. The conversation is logged, routed to an available agent, and carried through qualification, booking or order confirmation, and follow-through to delivery or arrival, all inside the same WhatsApp thread the customer started. Seasonal tourism businesses benefit from business-hours-aware routing and multi-agent assignment that help teams handle peak-season enquiry surges without dropping replies. Portuguese-language templates keep the tone warm and familiar, and GDPR-aligned data handling gives teams confidence when storing guest and customer details. Owners get reporting that shows which channels are actually filling bookings or moving product, not just generating chatter.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order