How Chronex360 helps manage your business in Ar Ruways
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Madinat ash Shamal to businesses in Ar Ruways.
A Doha retailer running a Click-to-WhatsApp campaign, a real estate brokerage fielding Instagram DMs, or a logistics firm receiving website enquiries all face the same challenge in Qatar's fast-moving market: converting quick interest into a tracked, fulfilled sale before attention moves elsewhere. Chronex360 captures every one of those messages as a lead the instant it arrives, tagging its source and routing it to an available agent based on local business hours and the Friday-Saturday weekend common across the market. Agents qualify the enquiry in Arabic or English, share a catalog or itemized quote directly in the chat, and convert an accepted offer into an order that stays linked to that same conversation through to delivery, which suits both premium retail transactions and larger logistics-driven orders. Multi-agent assignment keeps busy campaigns covered without customers repeating themselves to different people, and compliance-aware templates keep messaging within accepted practice. Conversion reporting then gives owners a clear view of which channel and which agent are actually driving completed, delivered business.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping