How Chronex360 helps manage your business in Nizhniy Cherek
Nizhniy Cherek businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses reaching Russian-speaking customers outside Russia — exporters, diaspora-facing retailers, and companies serving Russian-speaking communities abroad — Chronex360 captures each WhatsApp enquiry the moment it arrives, tags it by intent, and routes it to an available agent so nothing sits unanswered. As a conversation develops from first contact through qualification, order confirmation, and delivery, the entire thread stays attached to that lead, giving the team a consistent, traceable record of the relationship. Russian-language templates alongside English keep responses natural for the audience, and Chronex360 helps businesses keep outbound communication aligned with applicable sanctions and compliance regulations throughout. Conversion reporting then shows which channels are genuinely producing completed, fulfilled transactions.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep