How Chronex360 helps manage your business in Rwamagana
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Eastern Province to businesses in Rwamagana.
Kigali's fast-growing retail and services scene increasingly starts with a tap on an Instagram ad or a WhatsApp catalog link rather than a walk-in visit, and Chronex360 is built to hold that thread together. Every lead, whether from a Facebook Messenger question, a Click-to-WhatsApp campaign, or a direct inquiry from a business website, lands in one queue where it is automatically tagged by source and handed to an available agent. That agent qualifies interest, sends pricing or a product catalog, and turns the conversation into a confirmed order that stays linked to the original chat as it moves toward fulfillment and delivery, whether paid by mobile money or collected on arrival. Chronex360 supports this with Kinyarwanda-aware and English message templates, routing rules that respect local business hours, and simple multi-agent assignment so busy periods do not mean dropped conversations. Sales leads get a clear, real-time view of which channels are actually producing delivered orders, not just chats.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep