How Chronex360 helps manage your business in Kigali
Chronex360 provides WhatsApp Business API workflow for businesses in Kigali, Kigali district, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Kigali's fast-growing retail and services scene increasingly starts with a tap on an Instagram ad or a WhatsApp catalog link rather than a walk-in visit, and Chronex360 is built to hold that thread together. Every lead, whether from a Facebook Messenger question, a Click-to-WhatsApp campaign, or a direct inquiry from a business website, lands in one queue where it is automatically tagged by source and handed to an available agent. That agent qualifies interest, sends pricing or a product catalog, and turns the conversation into a confirmed order that stays linked to the original chat as it moves toward fulfillment and delivery, whether paid by mobile money or collected on arrival. Chronex360 supports this with Kinyarwanda-aware and English message templates, routing rules that respect local business hours, and simple multi-agent assignment so busy periods do not mean dropped conversations. Sales leads get a clear, real-time view of which channels are actually producing delivered orders, not just chats.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export