How Chronex360 helps manage your business in Butare
Chronex360 provides WhatsApp Business API workflow for businesses in Butare, Southern Province, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Kigali's fast-growing retail and services scene increasingly starts with a tap on an Instagram ad or a WhatsApp catalog link rather than a walk-in visit, and Chronex360 is built to hold that thread together. Every lead, whether from a Facebook Messenger question, a Click-to-WhatsApp campaign, or a direct inquiry from a business website, lands in one queue where it is automatically tagged by source and handed to an available agent. That agent qualifies interest, sends pricing or a product catalog, and turns the conversation into a confirmed order that stays linked to the original chat as it moves toward fulfillment and delivery, whether paid by mobile money or collected on arrival. Chronex360 supports this with Kinyarwanda-aware and English message templates, routing rules that respect local business hours, and simple multi-agent assignment so busy periods do not mean dropped conversations. Sales leads get a clear, real-time view of which channels are actually producing delivered orders, not just chats.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard