How Chronex360 helps manage your business in Gisenyi
Gisenyi businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Kigali's fast-growing retail and services scene increasingly starts with a tap on an Instagram ad or a WhatsApp catalog link rather than a walk-in visit, and Chronex360 is built to hold that thread together. Every lead, whether from a Facebook Messenger question, a Click-to-WhatsApp campaign, or a direct inquiry from a business website, lands in one queue where it is automatically tagged by source and handed to an available agent. That agent qualifies interest, sends pricing or a product catalog, and turns the conversation into a confirmed order that stays linked to the original chat as it moves toward fulfillment and delivery, whether paid by mobile money or collected on arrival. Chronex360 supports this with Kinyarwanda-aware and English message templates, routing rules that respect local business hours, and simple multi-agent assignment so busy periods do not mean dropped conversations. Sales leads get a clear, real-time view of which channels are actually producing delivered orders, not just chats.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies