How Chronex360 helps manage your business in Port Elizabeth
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Grenadines Parish to businesses in Port Elizabeth.
Businesses across Saint Vincent and the Grenadines, from Kingstown retailers to small island sailing and dive operators, tend to receive inquiries in bursts tied to ferry schedules and charter bookings, arriving through Instagram, Facebook Messenger, and Click-to-WhatsApp ads alike. Chronex360 captures each of these leads the moment they land, tags the source, and assigns them to an available agent based on actual local business hours rather than a fixed schedule. The same thread then carries the customer from initial interest through qualification, a confirmed quote or booking, and on to fulfillment or departure, so island-hopping logistics never mean losing track of a customer. English-language templates keep responses timely even during busy charter seasons, catalog sharing lets operators present packages and pricing directly in chat, and messaging stays aligned with WhatsApp's business rules. Owners get clear reporting on which channels are actually converting inquiries into bookings.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies