How Chronex360 helps manage your business in Chateaubelair
For companies based in Chateaubelair, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Businesses across Saint Vincent and the Grenadines, from Kingstown retailers to small island sailing and dive operators, tend to receive inquiries in bursts tied to ferry schedules and charter bookings, arriving through Instagram, Facebook Messenger, and Click-to-WhatsApp ads alike. Chronex360 captures each of these leads the moment they land, tags the source, and assigns them to an available agent based on actual local business hours rather than a fixed schedule. The same thread then carries the customer from initial interest through qualification, a confirmed quote or booking, and on to fulfillment or departure, so island-hopping logistics never mean losing track of a customer. English-language templates keep responses timely even during busy charter seasons, catalog sharing lets operators present packages and pricing directly in chat, and messaging stays aligned with WhatsApp's business rules. Owners get clear reporting on which channels are actually converting inquiries into bookings.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep