How Chronex360 helps manage your business in Bled
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Bled Municipality to businesses in Bled.
A Slovenian business selling to both domestic shoppers and visiting tourists might receive a lead through a website product enquiry one moment and an Instagram DM about a tour package the next. Chronex360 treats both as first-class leads, capturing the initial contact, tagging its likely purpose, and directing it to the agent best suited to respond rather than letting either channel go unmonitored. From there, the conversation can move through qualification, a shared catalog or quote, order or booking confirmation, and on to fulfilment, with the full history preserved at every step. Slovenian and English templates make responses feel native to each audience, routing accounts for local business hours, and compliance-aware messaging keeps communication appropriate for a mixed domestic and international customer base. As accounts grow busier, more agents can be assigned without breaking continuity, and reporting shows which channel is genuinely driving completed transactions.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export