How Chronex360 helps manage your business in Prebold
Chronex360 provides WhatsApp Business API workflow for businesses in Prebold, Prebold Municipality, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
A Slovenian business selling to both domestic shoppers and visiting tourists might receive a lead through a website product enquiry one moment and an Instagram DM about a tour package the next. Chronex360 treats both as first-class leads, capturing the initial contact, tagging its likely purpose, and directing it to the agent best suited to respond rather than letting either channel go unmonitored. From there, the conversation can move through qualification, a shared catalog or quote, order or booking confirmation, and on to fulfilment, with the full history preserved at every step. Slovenian and English templates make responses feel native to each audience, routing accounts for local business hours, and compliance-aware messaging keeps communication appropriate for a mixed domestic and international customer base. As accounts grow busier, more agents can be assigned without breaking continuity, and reporting shows which channel is genuinely driving completed transactions.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies