How Chronex360 helps manage your business in Semič
Semič businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A Slovenian business selling to both domestic shoppers and visiting tourists might receive a lead through a website product enquiry one moment and an Instagram DM about a tour package the next. Chronex360 treats both as first-class leads, capturing the initial contact, tagging its likely purpose, and directing it to the agent best suited to respond rather than letting either channel go unmonitored. From there, the conversation can move through qualification, a shared catalog or quote, order or booking confirmation, and on to fulfilment, with the full history preserved at every step. Slovenian and English templates make responses feel native to each audience, routing accounts for local business hours, and compliance-aware messaging keeps communication appropriate for a mixed domestic and international customer base. As accounts grow busier, more agents can be assigned without breaking continuity, and reporting shows which channel is genuinely driving completed transactions.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export