How Chronex360 helps manage your business in Žirovnica
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Žirovnica Municipality to businesses in Žirovnica.
A Slovenian business selling to both domestic shoppers and visiting tourists might receive a lead through a website product enquiry one moment and an Instagram DM about a tour package the next. Chronex360 treats both as first-class leads, capturing the initial contact, tagging its likely purpose, and directing it to the agent best suited to respond rather than letting either channel go unmonitored. From there, the conversation can move through qualification, a shared catalog or quote, order or booking confirmation, and on to fulfilment, with the full history preserved at every step. Slovenian and English templates make responses feel native to each audience, routing accounts for local business hours, and compliance-aware messaging keeps communication appropriate for a mixed domestic and international customer base. As accounts grow busier, more agents can be assigned without breaking continuity, and reporting shows which channel is genuinely driving completed transactions.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order