How Chronex360 helps manage your business in Beledweyne
In Beledweyne (Hiran, Somalia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For Somali entrepreneurs, particularly the mobile-money-driven retail and trade businesses common in Mogadishu, Hargeisa, and beyond, keeping a customer relationship intact across an unpredictable operating environment is the real test. Chronex360 is built around that reality, giving businesses a single, durable place to track every lead, whether it arrives as a Click-to-WhatsApp response, a Facebook page message, or a direct inquiry, so a conversation survives even when a phone is switched, a shop relocates, or connectivity is patchy. Agents can qualify what a customer needs, confirm an order, and record how and when it was fulfilled, building a dependable transaction history rather than relying on memory. This steady record-keeping helps businesses maintain trust with repeat customers over time. Chronex360 supports Somali and Arabic-aware message templates alongside English, flexible agent assignment, and clear reporting, giving Somali businesses resilient infrastructure for customer communication regardless of surrounding conditions.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard