How Chronex360 helps manage your business in Erandio
Chronex360 provides WhatsApp Business API workflow for businesses in Erandio, Basque Country, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Hospitality operators, tour agencies, and retail brands across Spain increasingly pick up bookings and enquiries through Instagram DMs, Click-to-WhatsApp ads, and last-minute website questions, and Chronex360 turns that scattered flow into an organised pipeline. Each conversation is logged, assigned to an available agent, and carried forward automatically through quoting, reservation confirmation, and the follow-up messages that keep a guest or customer informed right up to arrival or delivery. Because tourism and retail activity in Spain often peaks around seasons and events, the platform's business-hours-aware routing and multi-agent assignment help teams keep pace without letting enquiries pile up unanswered. Spanish-language templates make replies feel personal rather than automated, and GDPR-aligned data practices give teams confidence when handling guest and customer details. Owners get clear reporting on which channels are actually driving reservations and sales, not just conversations.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep