How Chronex360 helps manage your business in Brincones
In Brincones (Léon, Spain), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Hospitality operators, tour agencies, and retail brands across Spain increasingly pick up bookings and enquiries through Instagram DMs, Click-to-WhatsApp ads, and last-minute website questions, and Chronex360 turns that scattered flow into an organised pipeline. Each conversation is logged, assigned to an available agent, and carried forward automatically through quoting, reservation confirmation, and the follow-up messages that keep a guest or customer informed right up to arrival or delivery. Because tourism and retail activity in Spain often peaks around seasons and events, the platform's business-hours-aware routing and multi-agent assignment help teams keep pace without letting enquiries pile up unanswered. Spanish-language templates make replies feel personal rather than automated, and GDPR-aligned data practices give teams confidence when handling guest and customer details. Owners get clear reporting on which channels are actually driving reservations and sales, not just conversations.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export