How Chronex360 helps manage your business in Albina
Albina businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Suriname's multilingual market, leads often arrive through a Click-to-WhatsApp ad or an Instagram message, and the ability to respond in the customer's preferred language — Dutch or English — can be the difference between a sale and a lost inquiry. Chronex360 captures each of these first contacts, qualifies them, and routes them to an available agent based on business hours, supporting retail and services businesses that serve a mixed-language customer base. The conversation is then tracked through quoting and order confirmation to delivery, reflecting the WhatsApp-coordinated arrangements local businesses commonly use to confirm delivery details directly with the buyer. Dutch and English message templates, in-chat catalog sharing, and compliance-aware messaging around consent keep every exchange clear and professional, regardless of which agent picks it up. With workload distributed automatically across the team and conversion reporting attached to each lead, business owners gain a dependable view of what is actually driving sales from first message to final delivery.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard