How Chronex360 helps manage your business in Al Ghanţū
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Homs Governorate to businesses in Al Ghanţū.
Chronex360 connects Click-to-WhatsApp, Instagram and Facebook enquiries from Syria into one lead pipeline: every conversation is captured, automatically qualified, assigned to the right agent, and followed through catalogue sharing, quotation and order confirmation. Business-hours-aware routing and multi-agent assignment keep response times tight, while conversion reporting shows exactly which campaigns and agents are turning conversations into revenue.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order