How Chronex360 helps manage your business in Petit Valley
In Petit Valley (Diego Martin Regional Corporation, Trinidad And Tobago), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Port of Spain's trading and distribution firms and Tobago's hospitality businesses both depend on responding quickly to inbound interest, whether that's a wholesale buyer messaging through the website or a guest asking about room availability via Instagram. Chronex360 pulls every one of those first contacts into a single pipeline, tagging the source and assigning it to the right agent based on when teams are actually working. The same conversation then follows the customer from initial inquiry through qualification, quote or booking, and into fulfillment, so managers always have a real-time picture of where each lead stands. English-language templates cover routine questions quickly, shared catalogs let sales teams present products or packages without switching apps, and messaging stays compliant with WhatsApp's business policies throughout. Conversion reporting then shows which channels — ads, referrals, or direct inquiries — are actually producing sales across Trinidad and Tobago's trade and tourism mix.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard