How Chronex360 helps manage your business in Sangre Grande
In Sangre Grande (Sangre Grande Regional Corporation, Trinidad And Tobago), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Port of Spain's trading and distribution firms and Tobago's hospitality businesses both depend on responding quickly to inbound interest, whether that's a wholesale buyer messaging through the website or a guest asking about room availability via Instagram. Chronex360 pulls every one of those first contacts into a single pipeline, tagging the source and assigning it to the right agent based on when teams are actually working. The same conversation then follows the customer from initial inquiry through qualification, quote or booking, and into fulfillment, so managers always have a real-time picture of where each lead stands. English-language templates cover routine questions quickly, shared catalogs let sales teams present products or packages without switching apps, and messaging stays compliant with WhatsApp's business policies throughout. Conversion reporting then shows which channels — ads, referrals, or direct inquiries — are actually producing sales across Trinidad and Tobago's trade and tourism mix.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep