How Chronex360 helps manage your business in Rio Claro
Chronex360 provides WhatsApp Business API workflow for businesses in Rio Claro, Western Tobago, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Port of Spain's trading and distribution firms and Tobago's hospitality businesses both depend on responding quickly to inbound interest, whether that's a wholesale buyer messaging through the website or a guest asking about room availability via Instagram. Chronex360 pulls every one of those first contacts into a single pipeline, tagging the source and assigning it to the right agent based on when teams are actually working. The same conversation then follows the customer from initial inquiry through qualification, quote or booking, and into fulfillment, so managers always have a real-time picture of where each lead stands. English-language templates cover routine questions quickly, shared catalogs let sales teams present products or packages without switching apps, and messaging stays compliant with WhatsApp's business policies throughout. Conversion reporting then shows which channels — ads, referrals, or direct inquiries — are actually producing sales across Trinidad and Tobago's trade and tourism mix.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping