How Chronex360 helps manage your business in Samankaya
For companies based in Samankaya, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Turkish retailers and growing ecommerce sellers generate a steady stream of enquiries through Instagram DMs, Facebook Messenger, and Click-to-WhatsApp campaigns, often alongside more traditional website contact forms. Chronex360 brings all of that into a single inbox, assigns each conversation to an available agent, and follows it through qualification, order or quote creation, and fulfilment tracking so nothing gets answered twice or missed entirely. For businesses juggling high enquiry volumes during sales periods and holidays, multi-agent assignment and business-hours-aware routing keep response times consistent even when demand spikes. Turkish-language message templates make automated and templated replies feel genuinely local, while structured data handling supports businesses that also serve customers across the EU and need to be mindful of GDPR-style practices. Reporting tools show which channels are turning enquiries into completed, delivered orders.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order