How Chronex360 helps manage your business in Yenişakran
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across İzmir Province to businesses in Yenişakran.
Turkish retailers and growing ecommerce sellers generate a steady stream of enquiries through Instagram DMs, Facebook Messenger, and Click-to-WhatsApp campaigns, often alongside more traditional website contact forms. Chronex360 brings all of that into a single inbox, assigns each conversation to an available agent, and follows it through qualification, order or quote creation, and fulfilment tracking so nothing gets answered twice or missed entirely. For businesses juggling high enquiry volumes during sales periods and holidays, multi-agent assignment and business-hours-aware routing keep response times consistent even when demand spikes. Turkish-language message templates make automated and templated replies feel genuinely local, while structured data handling supports businesses that also serve customers across the EU and need to be mindful of GDPR-style practices. Reporting tools show which channels are turning enquiries into completed, delivered orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep