How Chronex360 helps manage your business in Yomra
Yomra businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Turkish retailers and growing ecommerce sellers generate a steady stream of enquiries through Instagram DMs, Facebook Messenger, and Click-to-WhatsApp campaigns, often alongside more traditional website contact forms. Chronex360 brings all of that into a single inbox, assigns each conversation to an available agent, and follows it through qualification, order or quote creation, and fulfilment tracking so nothing gets answered twice or missed entirely. For businesses juggling high enquiry volumes during sales periods and holidays, multi-agent assignment and business-hours-aware routing keep response times consistent even when demand spikes. Turkish-language message templates make automated and templated replies feel genuinely local, while structured data handling supports businesses that also serve customers across the EU and need to be mindful of GDPR-style practices. Reporting tools show which channels are turning enquiries into completed, delivered orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies