How Chronex360 helps manage your business in Savave Village
In Savave Village (Nukufetau, Tuvalu), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For Tuvalu's small businesses, typically retailers, service providers, and organizations connected to government or international aid programs, customer contact mostly arrives through direct WhatsApp and Facebook messages rather than broad digital marketing, and Chronex360 helps ensure that every one of these limited but valuable enquiries is handled with care. A message is captured as soon as it comes in, assigned to the right person, and tracked from initial contact through agreement on terms or pricing to final delivery, giving a small team the kind of structured record that supports long-term customer trust. In a market as compact as Tuvalu, the value of the platform is not in managing high volume but in guaranteeing that no enquiry is ever overlooked and every customer relationship is properly documented and nurtured. Chronex360 offers English-language messaging templates, straightforward agent assignment, and simple reporting that lets Tuvalu's businesses see exactly how each lead was handled from first message to completed transaction.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies