How Chronex360 helps manage your business in Bani Yas City
Bani Yas City businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A shopper browsing a Dubai jeweller's Instagram feed or a Click-to-WhatsApp ad for an Abu Dhabi property developer expects an instant, polished reply, and Chronex360 is built to deliver exactly that. The moment a message lands from Instagram, Messenger, or a website form, it becomes a tracked lead with source and campaign tagged automatically, then routes to the right sales or concierge agent based on live business hours across the Emirates. Agents qualify the buyer, share a bilingual Arabic-English catalog or quote, and convert the chat into an order that stays linked to the same thread all the way through fulfilment and delivery confirmation, so nothing gets lost between a boutique, a showroom, and a courier handoff. Multi-agent assignment keeps high volumes from luxury retail, real estate, and logistics-driven trading businesses moving smoothly, while compliance-aware templates respect opt-in and messaging window rules. Managers get conversion reporting that shows exactly which channel and which agent turned a DM into a delivered order, giving fast-moving UAE businesses a single, accountable pipeline from first click to final handoff.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export