How Chronex360 helps manage your business in Al Hamriyah
In Al Hamriyah (Sharjah Emirate, United Arab Emirates), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
A shopper browsing a Dubai jeweller's Instagram feed or a Click-to-WhatsApp ad for an Abu Dhabi property developer expects an instant, polished reply, and Chronex360 is built to deliver exactly that. The moment a message lands from Instagram, Messenger, or a website form, it becomes a tracked lead with source and campaign tagged automatically, then routes to the right sales or concierge agent based on live business hours across the Emirates. Agents qualify the buyer, share a bilingual Arabic-English catalog or quote, and convert the chat into an order that stays linked to the same thread all the way through fulfilment and delivery confirmation, so nothing gets lost between a boutique, a showroom, and a courier handoff. Multi-agent assignment keeps high volumes from luxury retail, real estate, and logistics-driven trading businesses moving smoothly, while compliance-aware templates respect opt-in and messaging window rules. Managers get conversion reporting that shows exactly which channel and which agent turned a DM into a delivered order, giving fast-moving UAE businesses a single, accountable pipeline from first click to final handoff.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order