How Chronex360 helps manage your business in Sproatley
Sproatley businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
From a Facebook Messenger question about stock availability to an Instagram DM asking for a bespoke quote, UK retailers and service businesses juggle leads across more channels than ever, and Chronex360 exists to stop those conversations from getting lost in the shuffle. Every enquiry lands in one shared workspace, gets tagged and assigned to the right agent or team, and stays attached to the customer as it moves through quoting, order confirmation, and dispatch tracking. Independent shops and growing ecommerce brands alike use the built-in catalogue sharing to send product options straight into WhatsApp, cutting the back-and-forth that usually slows a sale down. Business-hours-aware routing keeps response times sharp during trading hours and queues messages sensibly outside them, while data handling is built around UK GDPR expectations from the start. Owners and sales managers get a live view of pipeline health, so they can see exactly which leads are close to becoming paying customers.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order