How Chronex360 helps manage your business in Redding
Chronex360 provides WhatsApp Business API workflow for businesses in Redding, Scotland, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
From a Facebook Messenger question about stock availability to an Instagram DM asking for a bespoke quote, UK retailers and service businesses juggle leads across more channels than ever, and Chronex360 exists to stop those conversations from getting lost in the shuffle. Every enquiry lands in one shared workspace, gets tagged and assigned to the right agent or team, and stays attached to the customer as it moves through quoting, order confirmation, and dispatch tracking. Independent shops and growing ecommerce brands alike use the built-in catalogue sharing to send product options straight into WhatsApp, cutting the back-and-forth that usually slows a sale down. Business-hours-aware routing keeps response times sharp during trading hours and queues messages sensibly outside them, while data handling is built around UK GDPR expectations from the start. Owners and sales managers get a live view of pipeline health, so they can see exactly which leads are close to becoming paying customers.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies