How Chronex360 helps manage your business in Porlamar
Chronex360 provides WhatsApp Business API workflow for businesses in Porlamar, Nueva Esparta, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
For businesses in Venezuela, WhatsApp is frequently the primary — and sometimes only — reliable channel for reaching customers, so leads arriving through Click-to-WhatsApp ads or Instagram messages carry outsized importance. Chronex360 captures every one of these inquiries the moment they land, qualifies them, and assigns them to an available agent according to local business hours, which matters greatly for ecommerce and retail operations working with tight margins and high message volume. From there, the platform tracks the conversation through pricing, order confirmation, and delivery coordination, reflecting the WhatsApp-based arrangements many local businesses use to confirm pickup or delivery directly with the buyer. Spanish-language message templates, in-chat catalog sharing, and compliance-aware messaging around opt-in keep communication consistent even when demand spikes. Multi-agent assignment prevents any single team member from becoming a bottleneck, and conversion reporting gives owners a dependable view of which messages and agents are actually turning into completed sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export