How Chronex360 helps manage your business in Al A'rsh
Al A'rsh businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Yemen working to keep operations steady and customers served despite difficult conditions, Chronex360 offers a practical way to organize inbound interest so that no enquiry is lost to a missed message or an overloaded phone line. A lead from a Click-to-WhatsApp ad, an Instagram DM, or a website contact form is captured automatically and routed to whichever agent is available, letting a small team present a consistent, professional front even when resources are stretched. Agents qualify each enquiry in Arabic, share available stock, pricing, or service details in the same conversation, and record confirmed orders so that fulfilment and delivery, however they are arranged locally, can be tracked against the original request rather than reconstructed from memory. Multi-agent assignment allows responsibility to be shared across whoever is reachable at a given time, and compliance-aware messaging keeps communication measured and appropriate. For a business focused simply on maintaining continuity and serving loyal customers reliably, having one clear record from first contact to completed order is a genuinely useful foundation to build on.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep