How Chronex360 helps manage your business in Maqbanah
In Maqbanah (Ta'izz Governorate, Yemen), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For businesses in Yemen working to keep operations steady and customers served despite difficult conditions, Chronex360 offers a practical way to organize inbound interest so that no enquiry is lost to a missed message or an overloaded phone line. A lead from a Click-to-WhatsApp ad, an Instagram DM, or a website contact form is captured automatically and routed to whichever agent is available, letting a small team present a consistent, professional front even when resources are stretched. Agents qualify each enquiry in Arabic, share available stock, pricing, or service details in the same conversation, and record confirmed orders so that fulfilment and delivery, however they are arranged locally, can be tracked against the original request rather than reconstructed from memory. Multi-agent assignment allows responsibility to be shared across whoever is reachable at a given time, and compliance-aware messaging keeps communication measured and appropriate. For a business focused simply on maintaining continuity and serving loyal customers reliably, having one clear record from first contact to completed order is a genuinely useful foundation to build on.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export