How Chronex360 helps manage your business in Sidi Khaled
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Biskra to businesses in Sidi Khaled.
Algerian businesses frequently juggle French and Arabic conversations across several inbound channels, and Chronex360 is designed to keep that mix organised rather than chaotic. Whether a lead begins as a Click-to-WhatsApp ad, an Instagram DM about a product, or a website enquiry, it lands as one trackable record that an available agent can pick up, qualify, and move toward a quote or order without switching tools. For import/export and resource-linked businesses common in the Algerian market, that same record carries through order confirmation to shipment coordination, so a sales team can see at a glance whether a deal is still being negotiated, invoiced, or already in transit to the customer. Chronex360 supports French and Arabic templates suited to local business communication, business-hours-aware agent routing, and compliance-aware messaging that respects regional opt-in expectations. Conversion reporting then shows leadership which channels and agents are converting enquiries into fulfilled, paying customers, replacing guesswork with a clear pipeline view.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping