How Chronex360 helps manage your business in Touggourt
Touggourt businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Algerian businesses frequently juggle French and Arabic conversations across several inbound channels, and Chronex360 is designed to keep that mix organised rather than chaotic. Whether a lead begins as a Click-to-WhatsApp ad, an Instagram DM about a product, or a website enquiry, it lands as one trackable record that an available agent can pick up, qualify, and move toward a quote or order without switching tools. For import/export and resource-linked businesses common in the Algerian market, that same record carries through order confirmation to shipment coordination, so a sales team can see at a glance whether a deal is still being negotiated, invoiced, or already in transit to the customer. Chronex360 supports French and Arabic templates suited to local business communication, business-hours-aware agent routing, and compliance-aware messaging that respects regional opt-in expectations. Conversion reporting then shows leadership which channels and agents are converting enquiries into fulfilled, paying customers, replacing guesswork with a clear pipeline view.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep