How Chronex360 helps manage your business in Canillo
Chronex360 provides WhatsApp Business API workflow for businesses in Canillo, Canillo, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Retailers and tourism businesses in Andorra, shaped heavily by cross-border shoppers and visitors from Spain and France, often receive enquiries in more than one language through Instagram, Click-to-WhatsApp ads, and website forms. Chronex360 brings all of that into one inbox, assigns each enquiry to an agent suited to the customer's language, and tracks it through qualification, order or booking creation, and fulfilment, whether that means confirming a purchase for pickup or arranging delivery. Business-hours-aware routing and multi-agent assignment help small teams manage the enquiry volume that comes with serving a cross-border customer base, especially during peak shopping and tourist seasons. Message templates cover the languages Andorran businesses actually need, and GDPR-aligned data handling suits a market closely tied to EU commerce. Reporting shows which channels are converting cross-border interest into completed, delivered sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping