How Chronex360 helps manage your business in El Tarter
Chronex360 provides WhatsApp Business API workflow for businesses in El Tarter, Canillo, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Retailers and tourism businesses in Andorra, shaped heavily by cross-border shoppers and visitors from Spain and France, often receive enquiries in more than one language through Instagram, Click-to-WhatsApp ads, and website forms. Chronex360 brings all of that into one inbox, assigns each enquiry to an agent suited to the customer's language, and tracks it through qualification, order or booking creation, and fulfilment, whether that means confirming a purchase for pickup or arranging delivery. Business-hours-aware routing and multi-agent assignment help small teams manage the enquiry volume that comes with serving a cross-border customer base, especially during peak shopping and tourist seasons. Message templates cover the languages Andorran businesses actually need, and GDPR-aligned data handling suits a market closely tied to EU commerce. Reporting shows which channels are converting cross-border interest into completed, delivered sales.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard