How Chronex360 helps manage your business in Piggotts
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Saint George Parish to businesses in Piggotts.
With an economy built heavily around yachting, resorts, and duty-free retail, businesses in Antigua and Barbuda often see leads arrive through Click-to-WhatsApp ads during regatta season or Instagram inquiries about villa stays. Chronex360 logs each of these the instant they come in, records the channel they came from, and routes them to an available agent based on real local business hours so high-value inquiries are never left waiting. From there, the same conversation thread carries the customer through qualification, a formal quote or reservation, and into fulfillment or arrival, giving owners one continuous record instead of fragmented chats. English-language templates keep replies polished during peak season, catalog and package sharing let teams present offerings without lengthy back-and-forth, and every message respects WhatsApp's commerce policies. Conversion reporting then shows which channels are genuinely turning inquiries into confirmed bookings and sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export