How Chronex360 helps manage your business in Recreo
Recreo businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Argentina, a lead frequently starts with a question typed straight into WhatsApp after seeing an Instagram post or a Click-to-WhatsApp ad, and the buyer expects the conversation to feel personal even as volume grows. Chronex360 captures that first message, applies your qualification criteria, and routes it to an available agent according to local business hours, which helps ecommerce, retail, and tourism businesses keep pace during peak inquiry periods. The platform then tracks the lead through pricing, order or booking confirmation, and delivery or service scheduling, reflecting the WhatsApp-coordinated delivery and pickup arrangements common in Argentine cities. Everything runs in Spanish-language templates tailored to local phrasing, with catalog sharing for showing products or packages directly in chat and compliance-aware messaging that respects opt-in rules. Because every agent works from the same assigned queue, no lead falls through the cracks, and conversion reporting gives owners a clear picture of which channel and agent are actually driving sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export