How Chronex360 helps manage your business in Burastan
In Burastan (Ararat Province, Armenia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Businesses in Armenia, particularly in Yerevan's retail, tech-services, and hospitality sectors, increasingly win customers through Facebook Messenger and Instagram enquiries alongside direct WhatsApp contact, and Chronex360 exists to make sure none of those conversations get lost among personal chats. Every new message is captured with its origin recorded, handed to an available agent, and tracked as it moves from initial interest through qualification, quote or order creation, and on to delivery or service delivery, giving business owners a clear, end-to-end picture of their sales funnel for the first time. This structure is especially useful for Armenian businesses managing both local customers and a broader diaspora audience reaching out from abroad. Chronex360 provides Armenian and English messaging templates, routing aware of local working hours, shared catalogs for faster quoting, and detailed conversion reporting, giving Armenian businesses a professional, scalable way to convert conversations into completed sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep