How Chronex360 helps manage your business in Agarak
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Syunik Province to businesses in Agarak.
Businesses in Armenia, particularly in Yerevan's retail, tech-services, and hospitality sectors, increasingly win customers through Facebook Messenger and Instagram enquiries alongside direct WhatsApp contact, and Chronex360 exists to make sure none of those conversations get lost among personal chats. Every new message is captured with its origin recorded, handed to an available agent, and tracked as it moves from initial interest through qualification, quote or order creation, and on to delivery or service delivery, giving business owners a clear, end-to-end picture of their sales funnel for the first time. This structure is especially useful for Armenian businesses managing both local customers and a broader diaspora audience reaching out from abroad. Chronex360 provides Armenian and English messaging templates, routing aware of local working hours, shared catalogs for faster quoting, and detailed conversion reporting, giving Armenian businesses a professional, scalable way to convert conversations into completed sales.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping