How Chronex360 helps manage your business in Glenvale
Glenvale businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Australian businesses increasingly generate leads through Click-to-WhatsApp and Instagram ads alongside traditional website forms, and Chronex360 brings all of that into one pipeline, logging each first message as a qualified lead the moment it arrives. From there, the platform assigns the conversation to the right agent, whether a Sydney-based retailer, a trades and services business, or a B2B supplier, and tracks it through quoting, order confirmation, and dispatch via Australia's postal and courier networks, accounting for the long shipping distances that come with serving a geographically spread population. Business-hours-aware routing adjusts for the country's multiple time zones, so a lead from Perth is not held up waiting on Sydney-hours staffing, and English-language templates are written to match local tone and compliance expectations. Multi-agent assignment keeps response times consistent during seasonal sales spikes, and conversion reporting gives owners a clear, campaign-by-campaign view of how inbound chats become paid, delivered outcomes.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard