How Chronex360 helps manage your business in Castlemaine
For companies based in Castlemaine, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Australian businesses increasingly generate leads through Click-to-WhatsApp and Instagram ads alongside traditional website forms, and Chronex360 brings all of that into one pipeline, logging each first message as a qualified lead the moment it arrives. From there, the platform assigns the conversation to the right agent, whether a Sydney-based retailer, a trades and services business, or a B2B supplier, and tracks it through quoting, order confirmation, and dispatch via Australia's postal and courier networks, accounting for the long shipping distances that come with serving a geographically spread population. Business-hours-aware routing adjusts for the country's multiple time zones, so a lead from Perth is not held up waiting on Sydney-hours staffing, and English-language templates are written to match local tone and compliance expectations. Multi-agent assignment keeps response times consistent during seasonal sales spikes, and conversion reporting gives owners a clear, campaign-by-campaign view of how inbound chats become paid, delivered outcomes.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order