How Chronex360 helps manage your business in Wallan
In Wallan (Victoria, Australia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Australian businesses increasingly generate leads through Click-to-WhatsApp and Instagram ads alongside traditional website forms, and Chronex360 brings all of that into one pipeline, logging each first message as a qualified lead the moment it arrives. From there, the platform assigns the conversation to the right agent, whether a Sydney-based retailer, a trades and services business, or a B2B supplier, and tracks it through quoting, order confirmation, and dispatch via Australia's postal and courier networks, accounting for the long shipping distances that come with serving a geographically spread population. Business-hours-aware routing adjusts for the country's multiple time zones, so a lead from Perth is not held up waiting on Sydney-hours staffing, and English-language templates are written to match local tone and compliance expectations. Multi-agent assignment keeps response times consistent during seasonal sales spikes, and conversion reporting gives owners a clear, campaign-by-campaign view of how inbound chats become paid, delivered outcomes.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep