How Chronex360 helps manage your business in Byaroza
In Byaroza (Brest Region, Belarus), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a business operating in Belarus, a lead might arrive through a website enquiry, a WhatsApp message from a known contact, or a Facebook Messenger question about product availability. Chronex360 captures each of these as they come in, tags the enquiry, and routes it to an available agent so response times remain consistent and professional. As the conversation progresses from initial qualification to a confirmed order and delivery, the full history stays attached to that single lead, giving the team a clear, auditable record of the relationship from start to finish. Russian and Belarusian-language templates alongside English keep messaging natural for the audience, business-hours-aware routing manages when conversations are handled, and Chronex360 helps businesses keep every outbound message aligned with applicable sanctions and regulatory requirements. Multiple agents can be assigned as needed, and conversion reporting gives management a clear view of which channels are actually producing completed, delivered orders.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard