How Chronex360 helps manage your business in Syomkava
In Syomkava (Minsk Region, Belarus), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a business operating in Belarus, a lead might arrive through a website enquiry, a WhatsApp message from a known contact, or a Facebook Messenger question about product availability. Chronex360 captures each of these as they come in, tags the enquiry, and routes it to an available agent so response times remain consistent and professional. As the conversation progresses from initial qualification to a confirmed order and delivery, the full history stays attached to that single lead, giving the team a clear, auditable record of the relationship from start to finish. Russian and Belarusian-language templates alongside English keep messaging natural for the audience, business-hours-aware routing manages when conversations are handled, and Chronex360 helps businesses keep every outbound message aligned with applicable sanctions and regulatory requirements. Multiple agents can be assigned as needed, and conversion reporting gives management a clear view of which channels are actually producing completed, delivered orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping